GreenHopper installation problem

[Pronera]

Dear Sir/Madam,

I want to try GreenHopper. I already use JIRA and we have many project. After installed GreenHopper I got belowed message:

"GreenHopper is currently unavailable. This might be because an upgrade task has failed to run or has not not yet completed.

Please contact your system administrator if you continue to see this message."

My Jira version is v6.0.7. My GreenHopper version is 6.2.5.1 (Build: #a984e99af517+). I use mySQL Server 5.5 on database side. I'm attaching my atlassian-jira.log file. Would you please inform us what should I check or what log do you want?

Best Regards,

[Pronera · Accepted solution]

Hello Daryl,

We solved the problem with belowed solution:

https://confluence.atlassian.com/display/GHKB/IndexOutOfBoundsException+error+at+Greenhopper+installation+or+upgrade

[darylchuah]

Hi Pronera

According to https://answers.atlassian.com/questions/83850/greenhopper-is-currently-unavailable-this-might-be-because-an-upgrade-task-has-failed-to-run-or-has-not-not-yet-completed

Usually this error relates with a lack of permissions of the user on the database, generating a improperly tables structure and leading to errors like the one that you posted. If this is the case, we'll need to get the structure of GH tables rebuilt.

However, the better way to analyze it and ensure that this is indeed the problem, is upon analyzing the errors on your logs, to provide a better assistance. Then, I kindly ask to you fill a request at https://support.atlassian.com, on the GreenHopper project and provide all the detailed information, such as error messages and log files. :)

You might want to check on the database permission itself.

Hopefully it helps :)