Got internal server error when i click Assignee and start type username Edited

Jira version: JIRA Software 7.2.4 

Support entitlement number: SEN-8789263

 

At user management i can not found user with name 'Наталья'

Please help me with this.

2017-10-09 14:23:21,814 http-nio-8080-exec-8 ERROR shmel210 863x146789x1 167o4cs 192.168.1.1,127.0.0.1 /rest/api/latest/user/assignable/search [c.a.j.rest.exception.ExceptionInterceptor] Returning intern
al server error in response
java.lang.reflect.InvocationTargetException
at sun.reflect.GeneratedMethodAccessor15121.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker$1.invoke(DispatchProviderHelper.java:192)
at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$1.intercept(DispatchProviderHelper.java:83)
... 3 filtered
at com.atlassian.jira.rest.exception.ExceptionInterceptor.intercept(ExceptionInterceptor.java:55)
... 1 filtered
at com.atlassian.jira.rest.v2.issue.scope.RequestScopeInterceptor.intercept(RequestScopeInterceptor.java:39)
... 15 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
... 36 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 53 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:76)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:74)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 20 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 10 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 29 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 27 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.IllegalStateException: User 'Наталья' has no unique key mapping.
at com.atlassian.jira.user.ApplicationUsers.from(ApplicationUsers.java:46)
at com.atlassian.jira.rest.v2.issue.UserResource.lambda$findAssignableUsers$1(UserResource.java:605)
at com.google.common.collect.Iterators$7.computeNext(Iterators.java:652)
at com.google.common.collect.AbstractIterator.tryToComputeNext(AbstractIterator.java:143)
at com.google.common.collect.AbstractIterator.hasNext(AbstractIterator.java:138)
at com.google.common.collect.Lists.newArrayList(Lists.java:160)
at com.google.common.collect.Collections2$FilteredCollection.toArray(Collections2.java:217)
at com.google.common.collect.ImmutableList.copyOf(ImmutableList.java:258)
at com.atlassian.jira.bc.user.search.IteratedSearcher.filterList(IteratedSearcher.java:74)
at com.atlassian.jira.bc.user.search.IteratedSearcher.iteratedSearch(IteratedSearcher.java:49)
at com.atlassian.jira.bc.user.search.DefaultUserPickerSearchService.attemptFindUsersWithCrowd(DefaultUserPickerSearchService.java:221)
at com.atlassian.jira.bc.user.search.DefaultUserPickerSearchService.findUsersGeneric(DefaultUserPickerSearchService.java:279)
at com.atlassian.jira.bc.user.search.DefaultUserPickerSearchService.findUsers(DefaultUserPickerSearchService.java:255)
at com.atlassian.jira.bc.user.search.DefaultUserPickerSearchService.findUsers(DefaultUserPickerSearchService.java:138)
at com.atlassian.jira.bc.user.search.DefaultUserPickerSearchService.findUsers(DefaultUserPickerSearchService.java:129)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy208.findUsers(Unknown Source)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207)
at com.sun.proxy.$Proxy3921.findUsers(Unknown Source)
at com.atlassian.jira.rest.v2.issue.users.UserPickerResourceHelperImpl.findUsers(UserPickerResourceHelperImpl.java:165)
at com.atlassian.jira.rest.v2.issue.UserResource.findAssignableUsers(UserResource.java:639)
at com.atlassian.jira.rest.v2.issue.UserResource.findAssignableUsers(UserResource.java:337)
... 237 more


 

1 answer

0 votes

Hi Zina,

Sorry to hear you are having this problem.  This behavior is a known bug in Jira 7.2.0 through 7.2.5 versions.   This bug is documented in JRASERVER-63109.  This is fixed in Jira 7.2.6 and higher versions.

In this case, I would actually recommend upgrading Jira to a newer version to resolve this problem.  There technically is a work-around listed on that bug page, but I find this work-around is potentially a lot more work than upgrading Jira is.

Sorry for the inconvenience, I hope this helps.

Regards,
Andy

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