Google Sheet integration not working for First Time Response

Aranza Avila
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March 22, 2024

Hi team, 

I'm trying to use the integration for Jaas with google sheets following the next route:

My project -> Tools -> My Google Sheet Integrations

but when the ticket information is downloaded in Google sheet, the First Time response column is empty. 

Is this something expected? 

 

2 answers

0 votes
nix injector apk March 22, 2024

thank for sharing the solution of Google Sheet integration not working for First Time Response

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Carlos Garcia Navarro
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March 22, 2024

Hi @Aranza Avila ,

Welcome to the Community! Are you using 'Jira Cloud for Google Sheets'? Did you double check that the 'First Time Response' field is showing values in the Jira issues that you are exporting? Could you attach a screenshot? Thanks!

Carlos Garcia Navarro
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 22, 2024

As another resource, if you're using Jira Cloud for Google Sheets', you could contact support here:  https://support.atlassian.com/contact/#/

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