Getting "Self Notifications" in Jira

David Taylor March 26, 2024

Is it possible for Jira users to get email notifications on changes they make to tickets? For example, if John Doe creates a ticket in Jira can John Doe also get an "issue created" email. Same with "issue edited" notifications. 

I don't ever recall getting any of these but we have a user at our company who says they have until 3/26/24 when I'm submitting this question. He has what appear to be examples of this as well. 

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Trudy Claspill
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March 26, 2024

Hello @David Taylor 

Welcome to the Atlassian community.

Recently the features around managing your own Notifications preferences has change. In that change the ability to elect to receive notifications for changes you make yourself was removed. However due to the outcry from the users, Atlassian is looking to re-enable that option.

You can learn more about the changes here:

https://community.atlassian.com/t5/Jira-Software-articles/Take-control-of-your-inbox-with-new-ways-to-manage-Jira/ba-p/2637342

The change request to restore the option is here:

https://jira.atlassian.com/browse/JRACLOUD-83260

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Dexter de Vera
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March 26, 2024

You may check the Notification settings in the project.

Go to project - project settings - Notification 

Here you can see all notification type in issue that send to Recipients

image.png

Also user can disable/enable there email notification in there own personal settings.

image.png

David Taylor March 27, 2024

We confirmed that our notification schemes are working as expected. That is, if User A creates, edits, resolves, etc a ticket, then User B will be sent a notification email. 

The part I'm trying to figure out is has there ever been a Jira feature where User A creates, edits, resolves, etc a ticket and then User A also gets a notification email for those changes. I don't ever remember that being a feature but we have some users who think it has been. 

Dexter de Vera
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March 27, 2024

User can edit there own personal Jira settings. where you can enable - receive emails when you make changes to issues..

Go to Personal Jira Settings - Notification settings - Project and issues - Receive emails when you make changes to issues (On)

image.png

David Taylor March 27, 2024

Interesting. That settings page appears differently for us. We have "Aallow emails for issue activity" but there is no option for "Receive emails when you make changes to issues". 

Is that a premium subscription only? We're on a standard plan. I'm trying to think of another reason why we wouldn't have it. 

Update: I missed the answer above which has an explanation for this. 

Dexter de Vera
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March 27, 2024

May I see your view in Project and issue notification?

David Taylor March 27, 2024

Below is how ours looks. That's consistent with the issue that Trudy calls out in their response above: https://jira.atlassian.com/browse/JRACLOUD-83260. It sounds like they're working on adding the feature back in. 

Screenshot 2024-03-27 at 10.56.28 AM.png

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