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Getting error while installing free trial of Xray in Jira cloud free tier

Sankari Shanmugam
Sankari Shanmugam November 30, 2022

Hi, I am using free tier Jira. I am trying to install Xray test management tool but it gives me 

"We ran into a little trouble
It might just be a hiccup. Try again in a bit." error.
Is it because I am in free tier Jira?
Any help would be appreciated.
Thanks 
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Trudy Claspill
Trudy Claspill
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November 30, 2022

Hello @Sankari Shanmugam 

Welcome to the community.

Did you try again later? Did you get the error again?

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Sankari Shanmugam
Sankari Shanmugam November 30, 2022

Yes, Still getting the same error

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Trudy Claspill
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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November 30, 2022

Which Jira products do you have enabled for your site?

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Sankari Shanmugam
Sankari Shanmugam December 2, 2022

I contacted the support team and they fixed it. I am able to work with xray now. Thank you.

i enabled Jira software.

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