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Getting a filtered subset of a lookupIssues smartvalue or multiple lookupIssues's

Good day all, 


What I'm doing:

Getting JQL results that get's stored as a lookupIssues smartvalue.

I reference the lookupIssues in a HTML Mail Template. 

I get a count of the items in the lookupIssues variable by going {{lookupIssues.size}} to use in the mail to indicate x amount of issues present.

What I would like to do

Filter the lookupIssues based on status of issues in the object. So that I can return two different counts based on the filter. 

Something like {{lookupIssues.size}}{{where status = 'Pending Customer Approval'}}


2 answers

1 accepted

1 vote
Answer accepted

Hi @Jonathan Aspeling 

How about this approach:

  1. Lookup Issues on one of the counts you need with JQL
  2. Save the count {{lookupIssues.size|0}} in a Created Variable
  3. Repeat steps 1-2 for as many counts as you need
  4. Create your email, referencing the created variables

If you need the specific details for each lookup in the email, now it gets fancier:

  • Once you have a lookup, iterate over the values to build the HTML for the email using text functions, and storing the result in a Created Variable
  • Repeat...
  • Build your email, using the pre-built HTML snippets

Best regards,


Excellent thanks @Bill Sheboy <3

I'll post back my final solution, How I interpreted and applied the first bit!


Checking is the Highlighted bit read "Or Zero" kind of like a Coalesce. So if the size method returns null it makes it zero?


Yes, that is correct.  The pipe symbol defines a default value when the operations leads to null.  Seems like a good defense for counting operations.

Cheers - thank for the input :D Really helped get me unstuck and let me create what I'm hoping will be the start of a beautiful thing for our Org and my Dept. 

I wrote the following in reflection after I managed to complete what I set out to do - if you're keen to have a quick look feel free. All ready noticed a few write up mistakes but not super serious and the just of the project is there ++ Credit to you haha
LinkedIn - Report - Jira Automated Dynamic Follow Up Emails 

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0 votes
John Funk Community Leader Apr 09, 2021

Hi Jonathan, 

I don't believe you are going to be able to get two different sets of values in the same email like that.

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