Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Gadgets are not appearing on Jira dashboard.

We have implemented the SSL for JIRA and after that Gadgets are not appearing correctly.

Resulting the attached error. Certificates have been trusted with Java Keystore but still giving the issue. Followed the different articles to resolve the issue but the issue didnot resolved. Any suggestions?:


1 answer

0 votes

This error is not always down to SSL (it usually is, as it's most commonly reported when someone switches from serving Jira on http to https)

The error is actually more "Jira can't talk to itself".  SSL is only one of many reasons that a service might not be able to reach itself. 

The basics can be tested on the server with a really simple trick - log in on a command line (ideally switching to the user that is running the Jira service), and try a simple "curl <your jira base url>" or "curl <your jira base url>".

The error message from that will tell you where the error is.  In fact, I expect this to throw an error no matter what, but the type of error is important - if the error is not about SSL, then it will tell you, in most cases, exactly what the error is - dns on this server can't resolve its own name, the network is not letting the server talk to itself because of a firewall, there's no network route out and back in again, etc.   If the error is around SSL, then I'd expect a "can't find certificate path" type error, as the commands I've given you explicitly do not name a certificate!

I'd like to see what those tests get us before we start digging more, as there could be a lot more to say about each type of error, and it's not worth the reams of essays and lookups on stuff if we're looking at the wrong problem!

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events