Gadget in Dashboards shows Irrelevant as data

[Patricio Rodriguez]

Hi All,

I have an error when I want to create a new gadget in Jira.

As you can see, the content appears as Irrelevant when that field has content:

If I click to see the detail, the column "Area Solicitante" has content:

I was reading another posts, like this one, but I cant find a solution.

I wanted to do the re-Index but that is not available for Jira Cloud.

To understand what I did. I only created a new fields and I assigned them to a screen.

Thanks to all.

Regards,

[Patricio Rodriguez]

Hi @Bill Sheboy

Sorry for my delay in my response.

I find what is the problem here.

That field works for another project because was created as a list field but in a "last generation" project. So I thought that field was the same what I found in Personalized Fields, but is different, (single line) with the same name.

Here is in "last generation" project:

But here doesn't appears, there are two different fields:

So, I think I have to create a list field, in this classic project.

Do you have any comment?

Thanks!

[Bill Sheboy]

Yes, I suspect that if you have two different fields with the same name within the scope of the project (or filter) that would cause problems for the gadget.

I suggest working with your site admin to carefully ensure that you only have one field with that name in the scope.  I note "carefully" as if you have multiple fields in scope, some edits may be required before deleting the duplicate field.

[Kathryn.Wells]

I can confirm that "two different fields with the same name" in the Enterprise was how I replicated this. For example, we had two fields called "Status" for some reason, and the 1st instance returned the "Irrelevant" result. But when I built the gadget again with the 2nd instance of "Status" it worked as expected.

Thank you for laying out the facts of this issue, @Bill Sheboy and @Patricio Rodriguez. It helped me proceed with solving the bigger puzzle: prioritizing issues for the team to work on!

[Bill Sheboy]

Hi @Patricio Rodriguez -- Welcome to the Atlassian Community!

Would you please post images of the settings you used for the gadge and the JQL used to obtain the listed issues?  Perhaps there is a difference between them impacting the gadget.

Best regards,

Bill

[Patricio Rodriguez]

Hi @Bill Sheboy !!

Thanks for your answer. Below is the Gadget Configuration, and the JQL:

project = DI AND issuetype = Story ORDER BY created DESC

Let me know if you need anything else. Thanks!

Regards,

[Bill Sheboy]

Hi @Patricio Rodriguez 

Thanks for that information.  Just to confirm, are you showing the pie chart for the entire project or for a specific filter?  In either case, "irrelevant" seems to appear in two cases:

• When issue values are transitioning from one value to another.  If you are consistently seeing this value, that is unlikely.
• When one or more of the issues returned (project or filter) do not have the custom field you are displaying.

Here's another post that seems to indicate those causes:

https://community.atlassian.com/t5/Jira-questions/What-does-quot-irrelevant-quot-mean-in-a-JIRA-pie-chart/qaq-p/351381

If it is neither of those causes I suggest asking your site admin to submit a ticket to Atlassian support here:

https://support.atlassian.com/contact/#/

And after you learn more from support, please post back here so others can learn the cause.  Thank you!