Filter ordered by Rank, but cannot create sprint on Board

I have created a Scrum board based on a filter that is ordered by Rank, but I am not able to create sprints. The create sprint button is disabled, and when I configure the board I can see my filter query is indeed ordered by rank, and right below that the ranking field displays a 'Ranking is disabled...' message.

Similar posts mention a 'rank' button which is not present on the filter tab when I configure the board.

I am wondering if this is a JIRA configuration issue.

Any help will be greatly appreciated as I have mutliple teams I need to rectify this for.

1 answer

0 vote

Hi, Craig.

It should work by ordering the filter. Try the following steps.

  1. I believe (really not sure) that you have to order in ascending order (try adding 'ASC' to your filter order
  2. Make sure you only have one field in the issues called Rank, as said in the documentation: https://confluence.atlassian.com/display/AGILE/Enabling+Ranking
  3. See if you are actually using the 'Rank' field, not a similar.
  4. Try re-indexing your instance.

If you still can't solve this problem, you can create an issue at: support.atlassian.com.

I hope it was helpful.

Kind regards.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,137 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you