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Failed payment - no alerts

Hello. We have a problem with our billing. Suppose, our credit card has expired and the account was suspended

The think that concerns me - we never received any messages about failed payment attempts. So todays problem was quite shocking and blocked our work

Is it ok that we never received any messages? Does it work that way right now?


Thank you

2 answers

0 votes
Liam Green Community Leader Oct 02, 2020

Hi @Asya Solnyshkina 

Welcome to the commuity!

If you have an issue with your billing then I would reach out to Atlassian directly for assistance.

We have had a similar problem in the past though and we weren't notified of an issue either, just had our account suspended.  Atlassian were quick to resolve it though.

Hope that helps

Regards, Liam

Liam thank you for the answer

Could you help me, where can i find direct contacts of Atlassian?


Really helps, thank you!

Jack Community Leader Oct 02, 2020 

note the billing contact would have received an email.

Like # people like this

Thank you so much!

0 votes

I also tried to pay my bills and the account was showing the similar error issue that you are sharing here I need someguide about this issue.

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