I have tried to restore a backup from a jira cloud instance to another Jira cloud instance. The import failed at the step of importing users and I am now presented with the following message:
"An error occured during the import process.
My new Jira instance is not pretty much bricked. Is there a way to reset it so I can try another way of moving my data around? (importing again doesn't solve the problem)
I'm afraid that only Atlassian will be able to fix this if you don't have any other backup available that works and your instance is locked up.
i'll see if I can loop them in on this as you are on a Free plan you will not be able to raise a support ticket.
Or! You can try it throug your billing options it seems:
Yes, we are on the free plan for this one as this was a sandbox to test a migration.
I have gone ahead and followed your suggestion to go through the billing options, but it looks like this could take a month to reset (the article seems somewhat out of date).
When running the import again, I have noticed that it crashes when importing users. I'm not sure if this is because I have more users in the backup than what is allowed with the free plan or if this was an issue with the data itself.
Anyway, I ended up editing the "entities.xml" file from the export to remove all the user-related entities and managed to import successfully. This has probably broken the data somehow, but that's ok as I was just trying to get back in to delete everything anyway.
Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events