Fail to load images

[Sayali Shukla]

I am unable to view images in JIRA

[Angélica Luz · Accepted solution]

Hello @Sayali Shukla,

Welcome to Atlassian Community!

I saw that your administrator created a ticket with our support related to this issue. 

There are some bugs related to the “Failed to load”, but according to the ticket, you are the only affected user, so with the ticket, our support team can impersonate you if you allow, to check if the issue happens and they can verify the cause.

While they don't answer the ticket, you can test using another browser and incognito mode. After that, please add a comment informing the result of the test on the ticket (if it works on another browser or not and the ones you tested). 

With this said, since the ticket is related to the same issue, let’s focus on the ticket to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms.

Once the ticket is resolved, feel free to share the resolution here to help other community members that may have the same issue.

Kind regards,
Angélica

[Sayali Shukla]

Not able to see the images in another browser (Firefox, Edge) as well as incognito mode

[Angélica Luz]

Thank you for testing, @Sayali Shukla

I added this information to the ticket.

Your administrator added you as a participant and the support engineer responsible for this case asked for some tests. In case you didn't receive the notification, here is the link to the ticket:

- https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-669045

[Sayali Shukla]

Images are visible now. Thanks for solution.

Thanks

Sayali