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Explanation of a bill from Atlassian

Hello all.

How do I obtain an explanation of a payment to Atlassian? We have paid them money, but it does not line up with any invoice that we have received, or is on the site.

Is there a phone number to ring? or an email address?

Thank you all.

1 answer

Jack Brickey Community Leader Jan 26, 2021

And select billing option

No phone number. Those contact forms are easy to ignore. A waste of time filling them out.

Did they ignore you or you are just assuming?

I can see the phone numbers on this URL; https://www.atlassian.com/company/contact:

image.png

I missed that. My mistake. Thank you for correcting me. 

With a phone number I might be able to make some headway.

I am in the same position today. I have been billed an amount, but I don't have any support for it. I ring the Sydney number and get voicemail. I have left a few voicemails today, with no response.

Atlassian has the habit of billing you and making it very difficult to get an invoice or any documentation. Very annoying.

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