Explanation of a bill from Atlassian

[Russell Hearne]

Hello all.

How do I obtain an explanation of a payment to Atlassian? We have paid them money, but it does not line up with any invoice that we have received, or is on the site.

Is there a phone number to ring? or an email address?

Thank you all.

[mogavenasan]

Heya @Russell Hearne,

Here you go https://support.atlassian.com/contact/#/  

[Jack Brickey]

And select billing option

[Russell Hearne]

Phone number?

[mogavenasan]

There you go; https://www.atlassian.com/company/contact 

[Russell Hearne]

No phone number. Those contact forms are easy to ignore. A waste of time filling them out.

[mogavenasan]

Did they ignore you or you are just assuming?

I can see the phone numbers on this URL; https://www.atlassian.com/company/contact:

[Russell Hearne]

I missed that. My mistake. Thank you for correcting me. 

With a phone number I might be able to make some headway.

[Russell Hearne]

I am in the same position today. I have been billed an amount, but I don't have any support for it. I ring the Sydney number and get voicemail. I have left a few voicemails today, with no response.

Atlassian has the habit of billing you and making it very difficult to get an invoice or any documentation. Very annoying.