Exclude Category >

[Asif Zahoor]

Hello all!

I have this filter made: 

project = USD AND resolution = Unresolved AND "SAU: Asignee Resolution Group" = IT.SOA

That filter shows all our current open Status of tickets assigned to this resolution group.

I want to exclude certain tickets under using the "SAU: Issue Type / Sub Type / Element" from this filter to get a true idea of what we have currently open that needs to be actioned.

Any ideas?

Many thanks

[Walter Buggenhout · Accepted solution]

Hi @Asif Zahoor and welcome to the Community!

This "SAU: Issue Type / Sub Type / Element" you are referring to is something specific to your Jira instance, most likely. But to answer your question generically, I would say you can just further expand your initial JQL statement like this:

Project = USD AND resolution = Unresolved AND "SAU: Asignee Resolution Group" = IT.SOA
AND "SAU: Issue Type / Sub Type / Element" IN (Story, Bug)

Obviously, I am just guessing what might be available options. In my example, I am just assuming that Story and Bug are existing options in your instance. If not, just replace with what you have available in reality.

Hope this helps!

[Asif Zahoor]

Walter you legend, this works PERFECTLY my friend! Drop your address for a crate of beers (y)

[Walter Buggenhout]

Hitting the accept answer button would be an awesome alternative 😅 - and gladly willing to have a beer or two at an Atlassian event some time too! Thx for the appreciation!

[Asif Zahoor]

Done and done Walter! Sure thing my friend are you on linkedin?