Es posible obtener un informe exportable que me diga por todos los estados que paso una incidencia?

Juan Vieyra
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March 13, 2024

Para entender dónde está el cuello de botella en mi equipo necesito saber por qué estados paso una incidencia y el tiempo en que estuvo en cada estado. 

Necesito saber si volvió a estados anteriores y cuantas veces sucedió. 

 

¡Gracias!

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Gizem Gökçe _OBSS_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 13, 2024

Hola @Juan Vieyra ,

Bienvenido a la comunidad!

Para obtener los datos que desea de Jira, debe utilizar una aplicación de mercado de terceros.

Time in Status, desarrollado por mi equipo en OBSS, es la herramienta que recomiendo encarecidamente. Está disponible tanto para Jira Cloud como para Data Center.

Time in Status tiene principalmente varios tipos de informes de tiempo (que muestran cuánto tiempo pasó cada problema en cada estado, asignado o grupo), pero la aplicación también tiene informes de "Status Count" y "Transition Count". Estos informes muestran cuántas veces cada problema utilizó cada estado y cada transición.

Consulte las capturas de pantalla a continuación para ver los informes de ejemplo que he mencionado.

Status Duration Report:

Report Types Status Duration Report.png

Status Count Report:

Report Types Status Count.png

Transition Count Report:

Report Types Transition Count.png 

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Jira, JSM and JPD projects.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts. And the app has a REST API so you can get the reports from Jira UI or via REST. Also you can export the reports in to various formats easily. 

Visit Time in Status to explore how our JIRA add-on can revolutionize your reporting process. Enjoy a 30-day free trial to experience the full range of features.

If you wish, you can also schedule a live demo. We will provide a comprehensive overview of the application and address any inquiries you may have.

Espero eso ayude,

Gizem

1 vote
Mohanraj Thangamuthu
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Atlassian Team members are employees working across the company in a wide variety of roles.
March 13, 2024
0 votes
Debbie Chin
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March 22, 2024

Is Deiser gone? or will be gone once "use old search" is discontinued? How do we export transitions? I'm a lowly user, not a site admin. 

0 votes
Hannes Obweger - JXL for Jira
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 14, 2024

Hi @Juan Vieyra

welcome to the community!

If you rely on native Jira, I'm afraid you'll have to look at the issue history of your issues and basically do the calculation yourself. You may be able to do some magic in Jira Automation, but I can't advice on the details, and given your specific requirements, I assume it would be pretty tricky.

As you surely have noticed by now, there are a number of apps from the Atlassian Marketplace that operate in this space.

E.g., I believe that your use case would be easy to solve using the app that my team and I are working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a number of so-called history columns that aren’t natively available, including number of times in [status], number of transitions from [status] to [status], time in [status], and many more.

With these, you can build a view like e.g. this in just a couple of clicks:

history-analysis.gif

(This is focusing on the In Progress status, but you can configure any status(es) that you want.) 

As you can see above, you can easily sort and filter by the history columns, and also use them across JXL's advanced features, such as support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, or conditional formatting.

Any questions just let me know,

Best,

Hannes

0 votes
Bloompeak Support
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 14, 2024

Hi @Juan Vieyra

Welcome to the Atlassian Community!

If you prefer to use a marketplace app, you can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the online demo link, you can see it in action and try without installing the app. For further details, you can have a look at Status Time Reports How to Videos.

  • This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, resolution time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).
  • You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
  • Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
  • You can set different duration formats.
  • You can export reports in CSV file format and open them in MS Excel.
  • You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
  • You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a completely free solution, you can try the limited version Status Time Reports Free.

Hope it helps.

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