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Error with gadgets after update

Hi,

I updated my Jira software instance from version 8.0.2 to 8.6. 

After updates I am facing an error with gadgets as per below screen.

Can you advise please?

 

Gadget Error.png

2 answers

2 accepted

0 votes
Answer accepted

Hello @ITQM 

Is your server placed behind reverse proxy ?

Can you check what's written in logs about this error.

One thing i can think of is if SSL certificate is configured for your server, then there might be some mismatch with the chain of certificates. Pls verify that if such is the case.

Have a look at this Article https://confluence.atlassian.com/jirakb/jira-activity-stream-gadget-throws-gadget-common-error-500-973485793.html?_ga=2.129129868.1295211593.1578477449-1758822056.1578477449

Also there is a solved answer in community in this URL pls refer  https://community.atlassian.com/t5/Jira-questions/Dashboard-error-gadget-common-error-500/qaq-p/1175383 

 

Regards,

Vishwas

0 votes
Answer accepted
Adrian Atlassian Team Jan 08, 2020

Hi @ITQM 


From the screenshot ( gadget.common.error.500 ), its highly possible that you are facing an issue similar to what is documented here:

https://confluence.atlassian.com/jirakb/fix-gadget-titles-showing-as-__msg_gadget-in-jira-server-813697086.html

You can perform a quick check using curl -v command 

Execute the following command from the JIRA server to confirm if Jira is able to communicate with itself:
{code}
curl -v <jirabaseurl>
{code}
(i) Replace <jirabaseurl> with your complete JIRA base URL.

If the curl -v command does not return successful, please go through the article provided as there a few causes.

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