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Error when importing .MPP file?

Hello, when trying to import a .MPP  file we are receiving a generic "error" message. I wish the error message would point to the actual error so we could fix it. Does anyone have any idea on what the error can be? Please improve the error message to include specific information.

 

Could it be because of the Project Import Destination or Issue Type?

 

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1 answer

Hello @Ryan Robert Easton ,

I'm Hal from Ricksoft. We're sorry for the problem. Could you send us a HAR file and video while the issue is being reproduced via Ricksoft Help Center?

https://ricksoft-support.atlassian.net/servicedesk/customer/portal/3/group/44

Thank you!
Hal

hi Hal thank you so much for the reply. How do you produce a HAR file? Also, I will ask our security team if it is acceptable to make a screen recording. thanks!

Hi Ryan!

You can produce a HAR file by the steps below.

  • Open your instance in a Chrome Browser;
  • Open the Browser Console (press F12 or right-click on the mouse and choose Inspect);
  • Navigate to the Network tab, check the box next to preserve log, and perform the steps to reproduce the problem;
  • Save the results as .har file (right-click and choose Save as HAR with content);
  • Attach the files to the ticket.

Thank you for your cooperation and I’m looking forward to hearing from you soon.

Hi Hal I do not have a ticket open and it will not let me paste the file here. It would probably be easiest if i could email you the file if thats okay? I cant find a proper plugin section under atlassian support to request a support ticket. 

Hello @Ryan Robert Easton ,

Could you send us (Ricksoft, a vendor of WBS Gantt-Chart) a ticket via the following link so that our support team can help you? You can attach the HAR file to the ticket.

https://ricksoft-support.atlassian.net/servicedesk/customer/portal/3/group/44

Thank you!

thanks Hal. WGC-2790.  has been created. also, we are using the trial version of this plugin. I can assure you we will purchase the license if we can get this version to work. I hope having the trial version will not inhibit your ability to help us. 

Like Hal likes this

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