Error to import a project (Jira -> Jira) with custom field Sprint


I'm facing a problem when I try to import a project from another Jira's instance. Both are running the same Jira version (5.1.1) and same GreenHopper version (6.0.7)

I will try to enumerate the steps:

1 - On origin instance, I go to Backup and save it.

2 - On destination instance, I go to "Import Project", I type the filename for the backup file created on step 1 (the file is already on appropriate location on linux file system) and I click "Next".

3 - I choose the project I want to import, and click "Next"

4 - At this point, the issue comes up. I got a green check for all System Fields, except for this one:

Custom Field Configuration
Unable to import custom field 'Sprint'. The custom field type does not support project imports.

I still can go on, click on "Import" and have my project properly imported. But all the informations about the Sprints appears empty on destination instance.

What should I do?

Thanks in advance

2 answers

1 accepted

2 votes

Hi Alice,

There is an Improvement ticket being raised relating to this issue. Feel free to vote and watch the issue.

Tks Zulfadli,

I will watch the ticket JRA-28748

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 21, 2018 in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

1,008 views 7 17
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you