Error is seen when viewing all scrum boards

I have only single scrum board defined in my Jira software. When I click to view all scrum boards I see the error as in the attachment.Selection_276.pngSelection_277.png

1 answer

0 vote

Hi Harini,

Can you do a full locked reindex and let us know if you still get the error? 

 

About locked/full re-index

A locked/full re-index will lock down the JIRA application and prevent users from accessing it. Please keep this in mind when following these steps to resolve this issue - depending on the size of the instance a downtime window may require scheduling. With the release of JIRA 5.2, an option to perform a background re-index was implemented, but it is advised you useLock JIRA and rebuild index in this scenario. See this page for more details: Search Indexing.

Attempt to perform a full reindex of JIRA. If this is not possible as exceptions are thrown when attempting to reindex and it prevents it, follow the below instructions.

  1. Stop JIRA
  2. Make a backup of the following directory and all its sub-directories:

    $JIRA_HOME/caches/indexes
  3. Remove that directory and all its sub-directories:

    $JIRA_HOME/caches/indexes

    (info) This will be rebuilt when JIRA is re-indexed

  4. Start JIRA
  5. Perform a locked/full re-index of JIRA

Select Lock Jira and Rebuild Index. I would recommend forming these actions this during maintenance hours.

Let me know if you have any trouble.

Regards,

Shannon

Thanks ! It worked for me.

Great to hear, Harini!

Have a pleasant rest of your week.

Regards,

Shannon

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,133 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you