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Error importing from version 7 to cloud

Support I'm New Here Nov 23, 2020

All,

 

We are trying to migrate from server to cloud but we are getting the following error

 

An error occured during the import process.

Import again with a different backup file or get in touch with our support team. Include the steps you followed, along with any unique characteristics of your Jira setup.

  • Jira is locked for import but no import could be found. This is likely to be a temporary issue and should clear up within one minute. If you continue to see this error, please contact support.

How do we see the issue?

1 answer

Hi @Support,

Do get in touch with Atlassian migration support for this. Through the link you shared (get in touch), create a Migration Support ticket.

They will be able to guide you through the process. 

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DEPLOYMENT TYPE
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