I use the JIRA plugin to create JIRA tickets from Outlook. Recently the "Assignee" field shows "unable to load users' and the plugin crashed with "Error ID: 2997705595724bf192b7f14c5f034258".
Hi @Julia O_Day
Thank you for reporting this. We've identified the regression and have already pushed the fix. It will work in 30 minutes.
Regarding the app crashed with the error. Do you remember exactly which field you clicked after which it crashed?
Thank you, I can see it.
It seems like a problem with some field that is hidden under the "Show more" button. I'd like to ask you to do one more thing. Could you please open this add-in in Outlook web client? https://outlook.com or https://outlook.live.com and do the same thing with the same project - select assignee and then click "Show more". Does it work?
Also, I like the background music on the video, was listening to the same song, when I was writing this message, so I could reproduce the same atmosphere :)
Interesting, it should work, as long as you use the same email address. The add-in is installed on account (email), not the Outlook client. You can find it here (the UI is a bit different than Outlook desktop):
Anyway, if you use the same account in Outlook web and in Outlook desktop and still can't see the add-in, then I'll see what I can get from the video. I'll continue tomorrow, it's a bit late for me :)
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