It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error - Can not create issues


We are getting an error anytime we click the "Create" button in JIRA to attempt to create an issue. A dialog with a red border is show. This is preventing us from creating any issues, so it is quite a showstopper.

We upgraded to the latest version v7.6.2, but the error still occurs.

The logs are now showing anything specific. The dialog shows the description below.

Any help would be appreciated.

Cheers, Markús


An error occurred

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Exception: Uncaught TypeError: Cannot set property 'innerHTML' of null
Line: 40258
Column: 1809
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36
Stack trace
TypeError: Cannot set property 'innerHTML' of null
at HTMLDocument. (,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,,jira.general,-_super/batch.js?agile_global_admin_condition=true&hc-enabled=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jcap=true&jira-nps-enabled=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&sd_operational=true&tempo_is_jira_version_equal_or_greater_than_7.0.0=true&tempo_is_tempo_core_licensed=true&tempo_is_tempo_timesheets_license_valid=true:40258:1809)
at HTMLDocument.dispatch (
at HTMLDocument.h (
at Object.trigger (
at HTMLDocument. (
at Function.each (
at init.each (
at init.trigger (
at Object.i.trigger (
at HTMLDocument. (


1 answer

0 votes

Do you have any javascript custom code? Maybe in JIRA's Announcement Banner?

Also, what does the dialog look like?

If that's the case, make sure you load the html elements before referencing them in your script, as shown here:

Thank you. It turned out that we had an Add-On with an expired evaluation license, which was causing this error.

After disabling this, we no longer had the issue.

Also, after buying a license for it , it was not causing these issues anymore.

Awesome! Glad you could finally fix it!


Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Feb 26, 2019 in Jira Software

How to prevent the propagation of unused project schemes, workflows & screens in Jira software

Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to ma...

1,111 views 1 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you