Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error 401 in our JIRA App while we're actually authenticated Edited


We recently updated the tomcat conf of our JIRA App (XStudio) so that it matches the latest security requirements of Atlassian (TLS 1.2 only, HSTS)

Since then (I think), we have a strange issue. When the user click on "Configure" to configure the app and save its changes it gets and text error (in json):

{"error": 401, "message": "unauthorized"...}

But I can check in our log that everything is ok and that the authentication is ok.

We checked Atlassian code and the "Verified JWT for host" message (in our log below) is printed only if the JWT is Ok so the authentication is definitely ok.

You can see the log below.

Any idea ? could it be the filter we added to tomcat for HSTS ?

2021-05-27 06:54:03,139 https-jsse-nio-8443-exec-7 TRACE o.s.t.s.TransactionSynchronizationManager doUnbindResource Removed value [$DefaultCrudMethodMetadata@6edffd8] for key [public abstract java.util.Optional] from thread [https-jsse-nio-8443-exec-7]
2021-05-27 06:54:03,140 https-jsse-nio-8443-exec-7 DEBUG c.a.c.s.i.a.j.JwtAuthenticationProvider verifyToken Verified JWT for host (5eedb5f8-7df6-342a-a050-49eb1d53050a)
2021-05-27 06:54:03,141 https-jsse-nio-8443-exec-7 DEBUG c.a.c.s.i.a.j.JwtAuthenticationProvider computeQueryStringHash Canonical request for incoming JWT: [CanonicalHttpServletRequest@484e2a66 method = 'POST', relativePath = '/configuration', parameterMap = '[requirementIssueTypes -> (Story,Task,Epic),bugIssueTypes -> (Bug,Task,Epic),xstudioBaseUrl -> (,username -> (admin),password -> (password),showInline -> (on),jwt -> (eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhdWQiOiJjb20ueHF1YWwuamlyYS5qaXJhLXhzdHVkaW8tY29ubmVjdC1wbHVnaW4iLCJzdWIiOiI1NTcwNTg6OWIwM2YzNzktNjU5YS00MzAyLTg3MTMtZjE4NDNhZjczOTdjIiwiY2xpZW50S2V5IjoiNWVlZGI1ZjgtN2RmNi0zNDJhLWEwNTAtNDllYjFkNTMwNTBhIiwicXNoIjoiY29udGV4dC1xc2giLCJpc3MiOiJjb20ueHF1YWwuamlyYS5qaXJhLXhzdHVkaW8tY29ubmVjdC1wbHVnaW4iLCJleHAiOjE2MjIwOTkzMjgsImlhdCI6MTYyMjA5ODQyOH0.L89N3SMlBV2nC9qGsWIHDiNhxW6lznPjonLfKMjnS34),save -> (Save),]']
2021-05-27 06:54:03,149 https-jsse-nio-8443-exec-7 TRACE o.s.web.servlet.DispatcherServlet traceDebug POST "/jira-xstudio-connect-plugin-5/configuration", parameters={masked}, headers={masked} in DispatcherServlet 'dispatcherServlet'
2021-05-27 06:54:03,151 https-jsse-nio-8443-exec-7 TRACE o.s.b.f.s.DefaultListableBeanFactory doGetBean Returning cached instance of singleton bean 'configurationController'
2021-05-27 06:54:03,151 https-jsse-nio-8443-exec-7 TRACE o.s.w.s.m.m.a.RequestMappingHandlerMapping getHandler Mapped to com.xqual.jira.xstudio.configuration.ConfigurationController#save(AddonConfig, AtlassianHostUser, Model)
2021-05-27 06:54:03,151 https-jsse-nio-8443-exec-7 DEBUG o.s.web.servlet.DispatcherServlet logResult Completed 401 UNAUTHORIZED, headers={masked}
2021-05-27 06:54:03,152 https-jsse-nio-8443-exec-7 DEBUG o.s.s.w.a.ExceptionTranslationFilter doFilter Chain processed normally
2021-05-27 06:54:03,152 https-jsse-nio-8443-exec-7 DEBUG o.s.s.w.c.SecurityContextPersistenceFilter doFilter SecurityContextHolder now cleared, as request processing completed



2 answers

Just in case, the filter we added in our App's tomcat:


<!-- The mapping for the HTTP header security Filter -->

This is the only change we made.

No idea anyone ?


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

314 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you