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Enabling parallel spring is not coming



In our version, I cannot enable the "Parallel Sprint" as it is not displayed. Can you please assist.



1 answer

Hello @Karsten Schütze 

Welcome to the community.

Referencing the documentation:

Are you looking in the right place for the option. Can you provide a screen image of what you are seeing?

@Trudy Claspill 


I dont see any option. Please refer screenshot



I work in JIRA Cloud rather than JIRA Server so I am not able to check a JIRA Server instance to see why the option would not be present. According to the documentation it should be there if you are a JIRA Administrator.

Have you tried contact Atlassian Support directly on this?

Hi @Trudy Claspill 


Thank you so much for the information.

How to contact Atlassian Support directly ?


Any email or contact number?

Hello @Karsten Schütze 

Go to this website

Select "Contact" from the top of the screen.

Screen Shot 2021-04-28 at 8.34.36 AM.png

Since you are using JIRA Server/Data Center, I believe you will need to know your SEN. That information is accessible to a JIRA Administrator. If you are not the JIRA Administrator for your instance you will need to contact somebody who is.

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