I am an Admin and would like to create a new issue in JIRA via email. I tried to check the menu 'Channel' in my view but unable to find it. If the menu 'Channel' is available for my view then I will be able to view the email ID of a project, so the I can ask users to send emails to the ID, it will create/convert issues in JIRA automatically.
Do you want to create issues from emails in a Service Management project or a Software project?
This document provides guidance for how to configure the system to support creating issues in a Software project from emails, and provides a link to another document that has guidance for doing the same for a Service Management project.
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