I want to exclude succeeded backup notification tickets from different sources from the 'All open" filter queue.
I add the label 'backup' to tickets from certain sources with different triggers through automation and list it in it's own 'backup reports' queue.
But when I want to exclude them from the all open queue an empty label field does not trigger the "labels != backup" criteria.
This is the JQL filter.
resolution = Unresolved AND labels != backup ORDER BY created ASC
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