we have a P1 ticket running from 3 days, but Atlassian support have yet to give us an answer, so I'm starting to search a workaround.
We have a set of rules with Automation for Jira that sends mail notifications to update several stakeholders about our issues. After 30th June, so after the email address has changed from email@example.com to firstname.lastname@example.org, the rules are broken. So, if the rule says to send the email
what happens is that that the mail is sent
So in the end, there is always one stakeholder that do not receive mails.
I've tried to edit some rules, to put all the address in cc, and tried to edit the TO field other address or the "Reporter", but there is always something missing.
Any suggestion and workaround is welcome.
In this case, I can suggest three options:
I hope you were able to give you some alternative
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