I have managed to set up Email notifications for Service desk project, it send emails as desired. Unfortunetaly it does not work with Software project, the notification are not being send. The outgoing test mail is working correctly.
Hey Krzysztof, welcome to the Community!
It sounds like you've got your SMTP configured well, as you mentioned the test passes. Service Desk and Software projects both use the same SMTP configuration, so that's more proof that the SMTP server configuration is good.
What it sounds like might be happening to me is that the Notification Scheme for the Software project isn't matching your expectations. In cases like this, I like to use the Notification Helper in Jira to determine what emails should be triggered for particular events on issues. Here are the steps to get to the Notification Helper and use it:
If the notification helper shows you that notifications aren't being sent for actions you expect them to, you'll need to adjust the notification scheme (or potentially add users to project roles that might be in the scheme) for the project. You can follow our documentation here for working with notification schemes.
Let me know if something's still not quite right and we can keep going from there!
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