Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Email notifications about Jira activity on owned/watched tickets don't work

The whole team is unhappy about not getting email notifications.

 

I believe my settings are in order:

2020-11-25_12-36-49.png

and there are updates:

2020-11-25_12-33-38.png

but there are no email notifications.

 

Periodically checking Jira's Notifications (bell icon) is inconvenient.
Slack integration is not a good option for those who prefer email.

Highly appreciated if this can be fixed.

1 answer

1 accepted

1 vote
Answer accepted

Hello @phil,

Welcome to Atlassian Community!

Checking your domain on our internal tools it returned bounces for 28 different addresses related to the following error:

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuch... - gsmtp

I removed those bounces and the notifications should work now. 

Please, take your time to test and let us know how it goes.

Regards,
Angélica

Thanks a lot, Angélica!

Like Angélica Luz likes this

@Angélica LuzStill, there are no email notifications. We've checked out G Suite SPAM filters, and there is nothing related to Atlassian or Jira. What is the sending address?

Just in case, can you please check email bouncing once again?

Hi Phil,

There are no blocks or bounces for any email address of your domain.

Since that was not the cause, can you please whitelist our domains and IPs? This will also make sure that all products work as expected, including the notifications:

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,193 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you