Either you or the rule actor for this rule is missing some required permissions: CREATE_ISSUES

Balakrishna Elluri March 5, 2024
  • Either you or the rule actor for this rule is missing some required permissions:
    • CREATE_ISSUES

    Cannot enable or save Automation rule due to the error "Either you or the rule actor for this rule is missing some required permissions"

1 answer

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Trudy Claspill
Community Leader
Community Leader
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March 5, 2024

Hello @Balakrishna Elluri 

Can you provide screen images that show your rule?

It seems that it must make use of a Create Issue action. If so, then the rule actor (specified in the Rule Details) must have the necessary permissions to create issues in the projects within the rule scope. Have you check the those permissions?

Balakrishna Elluri March 5, 2024

Thank you for your quick response 
Yes, I have check project permission user have access to create.

Error Screenshot 2024-03-06 060824.png

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 5, 2024

The error message indicates otherwise.

What is the scope of the Rule? Is it a single project, multiple specified projects or global/all projects?

Who is specified as the Rule Actor on the Rule Details page?

To whom is the Create Issue permission granted for the projects?

Balakrishna Elluri March 5, 2024

It's a single project, other rules are working fine expect one rule.

Rule actor is project admin who created the rule.

Create Issue permission granted to Project admin,developers and users under this project

 

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 6, 2024

Has the rule already been saved once? Are you trying to save a rule after updating up?

Is the person receiving the error message the same person specified as the rule actor?

Have you used the Permissions Helper to confirm the required permissions are assigned available to the rule actor and the person trying to save the rule (if those are different people)?

 

I found this KB that mentions the same error message, though different permission, and details steps to determine the root cause.

https://confluence.atlassian.com/automationkb/cannot-enable-or-save-automation-rule-due-to-the-error-either-you-or-the-rule-actor-for-this-rule-is-missing-some-required-permissions-1095246109.html

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