Not sure why, but when I have a ticket in 'Ready for Production Install' status and I remove from a sprint, it does not appear on planning board. Doesn't seem to matter if sprint has completed or not. I'm trying to move these tickets into future sprints for actual deployment. How do I get these not yet done tickets back into a sprint for release?
JIRA 5.2.6 | Greenhopper 126.96.36.199
Usually only issues that are "resolution: unresolved" will appear in the planning area. The solution would be by moving it to an earlier status that removes the resolution or changing the workflow so that getting to "ready for production install" doesn't resolve the issue.
I'm not sure how simplified workflow would make this work. I am able to add columns and move status under each column. I am also using standard features to move tickets in/out of sprints (namely right click Remove From Sprint). My query for this board is very straight forward:
verticals = "Legacy support" AND status != Closed ORDER BY Rank
Verticals is custom field but I don't see how that would impact whether Ready for Prod Install would not show on backlog when not in a sprint (or not show in next sprint when removed from sprint or sprint completed). The tickets show in the query results, but not on the planning or work boards.
I appreciate the help, but I dont' feel any closer to understanding this.
Ronny - thanks for your help with this. Apologies for the delayed response. I had to get back to other things.
RE: this not showing on plan board, I think you may be right about Ready for Prod Install not showing as I've mapped it to DONE. I'll try moving that status to Ready for QA as those do show in Plan. I'm hesistant to put in TO DO as then devs may waste a little time trying to pick it up. But your suggestion is good and I'll play around and let you know.
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