Don't start Jira , need help

help February 4, 2021

problem start service

 

#########################################################

JIRA has failed to start because of the following errors: [(Event: Level = (EventLevel: fatal) , Key = (EventType: startup-unexpected) , Desc = We couldn't start JIRA , Exception = An error occurred while trying to start JIRA. We can't give you any more detail right now, we suggest checking the logs for more detail and contacting our support team.<br/>See our documentation for more information on contacting our support team and creating a support zip.), (Event: Level = (EventLevel: fatal) , Key = (EventType: database) , Desc = Could not execute health check, DatabaseConfigurationManager not available. , Exception = ]
2021-02-04 13:46:21,976 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:

##########################################################

haw repair this erros?

2 answers

1 accepted

1 vote
Answer accepted
Bibek Behera
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 4, 2021

@help ,

 

If not a production server, try reinstalling the software again.

 

-Bibek

help February 4, 2021

I'm make reinstall last relies or need reinstall exist relies?

help February 4, 2021

thanks reinstalling fixed the error

0 votes
Pramodh M
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 4, 2021

Hi @help 

There seems to be a problem with DB configuration, check once if you can connect to DB and if yes is the configuration correct and can you please attach logs and help us to troubleshoot the problem.

Thanks,
Pramodh

Suggest an answer

Log in or Sign up to answer