Does the JIRA software server installer need connection to the internet?

I'm following the instructions at to install JIRA software server.

The server I'm trying to perform the installation on has no access to the internet (for security reasons).

Will this cause problems?

Thank you v v much!

1 answer

1 accepted

0 vote
Daniel Eads Community Champion Nov 01, 2017

Hi Ileana,

You do not need internet access to install JIRA (or Confluence for that matter). Downloading the file to your own machine and then using FTP/SCP/a flash drive to get it to your target server will be fine. Hooray!

There are a couple considerations about an internet-less JIRA (or Confluence) server though:

  1. No access to install plugins from - you can work around this by using to get the licenses and then downloading the .obr files for the plugins themselves, then manually installing them. See here for more instructions on that. However, you won't receive updates in JIRA that new versions of plugins are available, so you'll want to click *Watch app* on any plugin's marketplace listing to get email updates about new versions.
  2. Support will be more difficult to get from Atlassian. JIRA lets you submit tickets to support and scan your logs for common errors. Neither of these will work without internet. It's still possible to do both, but you'll have to copy your support zip / log file to a computer with internet. Atlassian Support can help you with the particulars on this if you ever need to make use of them for help.


P.S. If you feel like this answer helped, please hit the checkmark to the left to mark it as answered. This helps us focus our efforts on unsolved questions. Thanks!

Thank you so much! That’s very helpful!


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

11,981 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you