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Does drag and drop of issues on a scrum board work if I am not using a software simplified workflow

I recently upgraded the Jira workflow on my project and users can no longer drag and drop stories on the scrum board like they could before the workflow change.  My new workflow is no longer using a software simplified workflow.  Does drag and drop only work when using a software simplified workflow?

3 answers

1 vote

Yes, you've got it right - moving a card from column to column is allowed or blocked by the workflow.  A card move on a board is performing a workflow transition.

To get the original question out of the way - nope, it doesn't matter if a workflow is simplified or not.  (In fact, simplified workflows are just workflows that Jira writes for you, based on the columns on the board)

So, yes, "if my workflow allows the transition between two statuses I should be able to drag and drop the issue between those two statuses on the scrum board" - that is almost right, it's not "statuses", it's columns.

A column can contain many status.  Moving an issue from one column to another requires that there be a transition from the current status to one of the status in the column.  Also, that the transition doesn't have conditions that block it from the current user.

But, annoyingly, you can't move between status that are in the same column.

Is it possible that your status are in the same column?

Also, can you check the issue view for the issue you are trying to get into a different column - does it offer you the transition behind the column move?

0 votes
John Funk Community Leader Nov 30, 2022

Hey @Scott Manna  - Did you ever get this working?

Hi @Scott Manna ,

A software simplified workflow is an ideal workflow which allows users to freely move issues from one status to another. The logic behind is that all status have 'all transitions', something like:

Screenshot 2022-02-10 195438.png

FYI, there are other features and benefits of software simplified workflow, which you may refer here: Benefits of using the Simplified Workflow  

Now, the scrum boards has columns which maps one or more of the workflow statuses. If there is all transition across the workflow, users can freely move issues on the board, however, if you remove the all transition and limit the status transition, users will only be able to move issues on board as per the workflow transitions.

Kind Regards

Thank you for the reply Utkarsh.  I did not want users to be able to transition to any status so that is why I moved away from the simplified workflow.  It sounds like you are saying if my workflow allows the transition between two statuses I should be able to drag and drop the issue between those two statuses on the scrum board.  Right now I cannot do that.   For example: I have a "Ready for QA" status and an "In QA" status.  In my workflow this is a valid transition but I cannot drag and drop a story from the "Ready for QA" column to the "In QA" column.  Should I be able to do that?  If so, is the old workflow that I was using cached somewhere which is not allowing this?

Hi @Scott Manna ,

Did you check board column & status mapping after editing the project workflow?

configure columns - Make sure the correct status are in the correct column and there are no warning icons visible.

Can you manually transition the issue from "Ready for QA" status to "In QA" status?

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