Our software engineers develop several products. However, we have only one JIRA Service Management project with one Service Portal and one e-mail for requests email@example.com
Is it possible to create a second e-mail firstname.lastname@example.org in JSM and connect it to a special Queue in the same JSM Project?
I know, we can do it using request groups in the Customer Portal, but can we do it using email requests?
Something to try…
with each JSM project Atlassian gives you a dedicated email. You also have the option to add a custom email. Try to configure both. I just verified in a test project that I could create issues sending to both addresses concurrently.
now you have to figure out how you want to separate these out in your queues. In my test I associated a different request type for each of the two emails.
Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events