Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Different emails for different queues in JSM


Our software engineers develop several products. However, we have only one JIRA Service Management project with one Service Portal and one e-mail for requests

Is it possible to create a second e-mail in JSM  and connect it to a special Queue in the same JSM Project?

I know, we can do it using request groups in the Customer Portal, but can we do it using email requests?

Thank you!


1 answer

0 votes
Jack Community Leader Jul 14, 2021

Something to try…

with each JSM project Atlassian gives you a dedicated email. You also have the option to add a custom email. Try to configure both. I just verified in a test project that I could create issues sending to both addresses concurrently.

now you have to figure out how you want to separate these out in your queues. In my test I associated a different request type for each of the two emails.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Trello

🏊‍♀️ Atlympic Event: Trello

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

119 views 1 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you