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Different emails for different queues in JSM

Hi!

Our software engineers develop several products. However, we have only one JIRA Service Management project with one Service Portal and one e-mail for requests project@company.atlassian.net

Is it possible to create a second e-mail product@company.atlassian.net in JSM  and connect it to a special Queue in the same JSM Project?

I know, we can do it using request groups in the Customer Portal, but can we do it using email requests?

Thank you!

 

1 answer

0 votes
Jack Community Leader Jul 14, 2021

Something to try…

with each JSM project Atlassian gives you a dedicated email. You also have the option to add a custom email. Try to configure both. I just verified in a test project that I could create issues sending to both addresses concurrently.

now you have to figure out how you want to separate these out in your queues. In my test I associated a different request type for each of the two emails.

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