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Deleted users appearing in @ list in issue comments

Matt Brown
Matt Brown January 28, 2022

Hello,

 

In the comments section of an issue, tagging another user with @ is showing a list of active users, but also, users that were deactivated and deleted. Is there any way to remove the deleted users from this list?

 

Thanks,
Matt

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Benjamin
Benjamin
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January 28, 2022

Hi Matt,

I check on my cloud instance and I don't see this issue. Once the user is no longer accessible to your instance, they should not show up on your instance.

You want to check with Atlassian Support incase something is cache on your instance.

Thanks,

Ben

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Matt Brown
Matt Brown January 31, 2022

Is there a way to clear the cache on your cloud instance?

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Benjamin
Benjamin
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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February 1, 2022

HI @Matt Brown 

 

It needs to be done by Atlassian. The only cache that end-user can clear is your own browser cache.

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