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Deleted automation rule still works

Hi, I've created an automation rule that enables only one user to change issue status from Backlog into To-Do. 
Since, it didn't work for us, I first disabled it - it still worked. Then I removed this rule from the list of Automation Rules, and it still applies for other project members that are not administrators. 
Not sure what happened and where to look for to disable this rule completely. Thought that disabling it and removing it would do the trick.

Can you please help? Thanks!

2 answers

0 votes
Guilhem Dupuy Community Leader Dec 09, 2020

Hi @Martyna Arent

If the Automation rule is Indeed responsible for this, disabling it should have been enough. You can maybe try Reindexing your jira instance ?


Let me know if it helped,


Hi Guilhem, thanks for the suggestion! I read about Reindexing here, and I don't see any message that suggest doing so - and I'd rather avoid it :)

Do you think there's another way to fix it?



Hi @Martyna Arent  -- Welcome to the Atlassian Community!

I wonder if a workflow change was made to block that transition.  Please check to see if there are any such rules on your workflow.

Best regards,


Hi Bill, thanks for the response!

Unfortunately - not. I didn't change anything in the workflow, it stayed the same.

It's a tough one :( 


Hi!  Have you navigated to the site-admin level of automation rule management and looked at the audit log from there?  That may reveal what is causing this.  For example, a global scope rather than project scope rule.

And, if you look an a specific issue which has been impacted, who/what does it say made the change?

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