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Delete a customer account JIRA Service desk

We have a customer in our project who has a double account, I guess one is made with an e-mail and one true our portal. When I open the user's profile I get an error it does not exist. See the added file. 

When I open our project settings a go to users, there is only one account available, the one that's correct. I deleted the double account, but when a new item is created I can still select the double account. 

Is there a way I can delete or disable a users account? Screenshot 2021-03-12 102959.png

I look forward to hearing from U. 

1 answer

1 vote
Dirk Ronsmans Community Leader Mar 12, 2021

Hey @Michael Jonker ,

Those customers don't exist in the users so that's why you get the "unable to find user" error.

You should however be able to see these customers in the "portal only customers"

Under your you should see this entry:


There should be all portal only customers and you are able to delete them. 

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