Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
Level
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Delete a customer account JIRA Service desk

We have a customer in our project who has a double account, I guess one is made with an e-mail and one true our portal. When I open the user's profile I get an error it does not exist. See the added file. 

When I open our project settings a go to users, there is only one account available, the one that's correct. I deleted the double account, but when a new item is created I can still select the double account. 

Is there a way I can delete or disable a users account? Screenshot 2021-03-12 102959.png

I look forward to hearing from U. 

1 answer

1 vote
Dirk Ronsmans Community Leader Mar 12, 2021

Hey @Michael Jonker ,

Those customers don't exist in the users so that's why you get the "unable to find user" error.

You should however be able to see these customers in the "portal only customers"

https://support.atlassian.com/user-management/docs/manage-jira-service-management-customer-accounts/

Under your admin.atlassian.com you should see this entry:

image.png

There should be all portal only customers and you are able to delete them. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

405 views 19 23
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you