Default reporter

Olatunde Jimoh March 22, 2024

Hello Community,

 

How do I set a default reporter for all the ticket created on a project?

2 answers

1 accepted

3 votes
Answer accepted
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 22, 2024

You cannot set a default reporter, it will aways be set to the person that clicked the create button by default. You can manually change that when creating the issue, or have an automation that changes it after the issue has been created.

2 votes
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 22, 2024

Hi @Olatunde Jimoh 

You'll need to use Automation for this - for example:

  • Trigger: Issue created
  • Action: Edit issue
    • Field = Reporter
      • Value = <user here>

You could also add a Condition if needed - for example, if this is only relevant to a specific issue type.

Ste

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