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Default Jira Cloud email handler not avaliable

Hi there,


I´m trying to configure my jira to add comments to issues as reply from users, however i can´t see on the avaliable options the default jira mail server, as on the combobox options as example bellow it´s only avaliable "Microsoft" and "Costum"



Thank you


2 answers

0 votes


Did you add mail server before configuring the mail hanlder?


nothing i just did and import from our former local instance of JIRA to JIRA Cloud, on that former instance we were not using in fact JIRA default mail server, but dont know if that is migrated.. 


Thank you


Hi @Marco Almeida ,

As you have migrated the data, there may be possibility of glitch.

Contacting support might help you here



Like Gonchik Tsymzhitov likes this

@Marco Almeida  Please, raise a ticket to 

@Prashant Mali  Thank you!

Like Prashant Mali likes this
0 votes
Prince Nyeche Community Leader Apr 29, 2021

Support is not available for free accounts.

Hi Prince,


Yes and that is why I’m here.. :)

Can i reset to defaults or?

Thank you

KR Marco

Prince Nyeche Community Leader Apr 29, 2021

Unfortunately no, you can reset it. This is something only support can do but your current tier prevents that. What you can do is temporarily upgrade to standard, get support and change back to your free tier. However please note that you could be billed in a prorated manner. 

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