Here's a summary of the import process
An error occured during the import process.
Welcome to Atlassian Community!
Searching for logs on your site, I didn’t find any error in the past 7 days.
When was the last time you tried to import on this site?
I will share with you the workaround for the most common cause when importing to a Free site. Usually, this error is related to the number of users being importing what causes the “license exceed” error.
You can edit the entities.xml file to remove the users. Please, let only your account and the sysadmin account on the file.
On the entities.xml, users will show as the example below:
<User id="12345" directoryId="1" userName="user" lowerUserName="user" active="1" createdDate="2018-12-13 19:41:47.381" updatedDate="2018-12-14 19:41:45.769" firstName="User" lowerFirstName="user" lastName="User" lowerLastName="user" displayName="User" lowerDisplayName="user" emailAddress="email@example.com" lowerEmailAddress="firstname.lastname@example.org" credential="nopass" deletedExternally="0" externalId="123456:a78901b2-c34d-56e7-f8g9-0h1i2j345k67" localServiceDeskUser="0"/>
You can remove the users by deleting from < to />.
After that, save the file and zip it again to import to the site.
If it still shows the error, please let us know the time you did and your timezone, so we can better filter the logs.
Sure, I'll see if I can pass it on.
In the meantime maybe some questions so we have more information already.
The import you are doing, is it:
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