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Deactivated Site Payment Problem from Turkey

Batuhan Erkus
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Sep 28, 2023

Hello to you,

We just missed the payment and for Atlassian Support you can find information via the "CA-2589559" ticket number.PAYMENT_2023-09-28T07_11_05.874Z.pngimage_720_2023-09-28T08_03_24.308Z.png

So there is a problem when we try to update payment information. I think there is a problem about Atlassian. There is a bug. When we try to reach the payment screen, in the backside your "export" token comes face to face with a problem.

You can see the logs. 


But, we have to reach our site. My projects are managed from Atlassian products. If we can't Jira and Confluence, there is a big problem because I can't follow my plan, I can't see my documents, I can't see anything. It's very engrossing because I just realized we are trusting Atlassian too much, sometimes like that, we are ruined. 


You should be back as soon as possible because we are in a bad situation right now.

1 answer

0 votes
Laura Campbell _Seibert Media_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 28, 2023

Hello @Batuhan Erkus and welcome to Community.

We're all users like you, so you'll need to raise a support request directly with Atlassian to get help:

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