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Dashboard gadget to dispay TIME IN STATUS & how much user spend time on status?

Hello there,

We are looking for a specific dashboard gadget which helps to show the following details or stats

  • Time spent by the project users at a specific status
  • Time taken to transition from one status to the other status
  • Average time spent by the project users at a specific status
  • Average time taken to transition from one status to the other status

 

How can we achieve this using JQL ? Any specific JQL query to achieve the above scenarios.

 

Waiting for your expert suggestions.

 

Regards,

Sami Ahmed Shaik.

4 answers

1 accepted

1 vote
Answer accepted

Hello @Sami Ahmed Shaik ,

I am afraid what you are looking for is not available out-of-the-box in Jira. Each issue shows its own history under History tab but it is only for a single issue.

As for JQL, it is only used to filter issues. JQL cannot perform calculation or show issue histories. You can only add fields on issues as columns to the search screen. 

 

For a ready built solution that offers great fexibility and details, our team at OBSS built Time in Status app for this exact need. It is available for Jira Server, Cloud and Data Center.

Time in Status allows you to see how much time each issue spent on each status or assigned to each assignee as well as entry/exit dates for all statuses. You can calculate averages and sums of those durations grouped by issue fields you select. (For example see the average InProgress time per project and per issuetype). You can also combine statuses into consolidated columns to see metrics like Ticket Age, Cycle Time or Lead Time.

    tisServer_ReportType_StatusDuration.pngtisServer_IssueView_Chart_StackedColumn.png

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.

The app has Custom calendar support which means you can get your reports based on a 24/7 calendar or your custom business calendar. (This one is important because a 24/7 calendar in most cases shows misleading data. For example an issue created at 16:00 on Friday and was resolved at 09:00 on next Monday seems to stay open for 2,5 days but in terms of business hours, it is only a few hours. You can see this using Time in Status by OBSS.)

Using Time in Status you can:

  • See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
  • Calculate averages and sums of those durations grouped by issue fields you select. (For example see average InProgress time per project and per issuetype.)
  • Export your data as XLS, XLSX or CSV.
  • Access data via REST API.
  • Visualize data with various chart types.

https://marketplace.atlassian.com/1211756

We've introduced the dashboard gadget to Time in Status cloud version and will beadding the gadget to the server version soon.

EmreT

Hello @Emre Toptancı _OBSS_ 

Any idea when the dashboard gadget for JIRA server/datacenter will be introduced?

Best Regards,

Rahul Savaikar

Hello @Rahul Savaikar ,

Good news. The dashboard gadget of Time in Status by OBSS for JIRA server/datacenter is already available today.

You can get the latest version from our marketplace page:

https://marketplace.atlassian.com/1211756

Best regards,

EmreT

Like Rahul Savaikar likes this

Thanks you @William Sheboy , @Bloompeak Support  & @Emre Toptancı _OBSS_ for your kind answers.

We will be waiting for the OBSS dashboard gadget.

 

Your quick response is highly appreciated. Thanks once again.

 

Regards,

Sami Ahmed Shaik

Hello @Sami Ahmed Shaik ,

I am glad to hear that you found Time in Status useful.

If you send an e-mail to our support team at plugin@obss.com.tr , I can make sure that our team informs you as soon as the gadget is released.

EmreT

0 votes

Hi @Sami Ahmed Shaik ,

It is not available out-of-the-box in Jira. However, status transition dates for each issue is available via rest api. You can get it over Jira rest api as below. Then you need to parse the response, extract the data for each issue and make your calculation.

issueHistory.png

Or, you can try Marketplace apps which do the parsing and calculation for you. You can try Status Time app developed by our team at Bloompeak. It provides reports on how much time spent on each status as well as status entry dates.

Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports(eg. average in progress time per project).

Here is the online demo link , you can see it in action and try.

Hope it helps.

Hi @Sami Ahmed Shaik 

You cannot do what you are asking with out-of-the-box JQL.  If you check for marketplace add-ons you can find dashboard gadgets which will display what you are requesting:

https://marketplace.atlassian.com/

 

Best regards,

Bill

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