Customers tickets expire

elyse
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March 27, 2024

Is there a way for customers to view old service tickets? Right now they seem to expire or disappear once closed or after about a month. 

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Mikael Sandberg
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March 27, 2024

Hi @elyse,

Welcome to Atlassian Community!

Customers can always go to the portal and view all the requests that they have submitted or are request participants on by clicking on Requests > All

Screenshot 2024-03-27 at 8.15.51 AM.png

From here you can select to see open and closed requests. 

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