Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer Rank

How can I make the Customer Rank filed unique so that customers when Rank the ticket (for the respective projects) do not end up with duplicate ranking numbers?

1 answer

1 accepted

1 vote
Answer accepted

There's no way to do this well.  You'd need a rank field (a simple numbering scheme will not work, you need a field built for actual ranking), but those only work for issues, and only really when the people doing the ranking can see all the issues, not just theirs.  And certainly not for requests by organisation.

Best you can do is maybe ask the customers for some form of data that will help do some broad rankings - a good starter might be asking for size (number of people affected?  How much it's costing?) and some form of rating of how bad it is (cosmetic, inconvenient for those affected, needing major hard work to work around, it's broken and can't be fixed) - those can be used to generate some form of rule for ranking broadly, and you could automate that calculation.

Thank you, Nic for taking your time to reply so quickly. The ranking is an important part of me with multiple clients. I have many duplicate ranking for tickets not knowing which ticket to be assigned to the developer for the respective customer. I will try as you suggested. Once again, thank you, much appreciated. 

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

168 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you