After a customer sumites a ticket via the Service Desk portal, I want to add some additional comment boxes on the "confirmation" page they get. By default, it's pretty bland and I wanted to add some text as "Thank you for submitting your request. We will be in touch shortly." or something like that.
I know the customer gets an e-mail, but I want to do this in addition to that. Where could I configure that?
Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...
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