Custom user lookup field not appearing in mobile app?

We have a number of custom fields on our tickets. In the iOS and Android mobile apps they're all appearing except for a user lookup field called "reported by". As far as I can see, there's no reason this should be the case

1 answer

0 votes

Hey Dan,

I am Jira Mobile Team lead, can you please send us a screenshot of the custom field that you are using?

We need to understand if it is a custom field provided by Jira or another plugin...


Hey Carlos, sure here it is attached. As you can see it's a custom field from Jira.


Screen Shot 2017-09-27 at 8.12.31 AM.png


Screen Shot 2017-09-27 at 8.12.21 AM.png 

Hi Carlos, I had the same issue with Custom field - User Picker (Multiple Users) not appearing on my Android mobile phone.  Did you manage to get this resolve?

My JIRA mobile app is v3.0.103

My Android mobile phone is Samsung Note 8, Android version 7.1.1

Hope to hear from you soon.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Apr 22, 2018 in Jira Software

How-to setup a secured Jira Software 7.9.0 on Ubuntu 16.04.4 in less than 30 minutes

...PermissionsStartOnly=true User=www-data Group=www-data ExecStart=/opt/jira/bin/ ExecStop=/opt/jira/bin/ TimeoutStartSec=120 TimeoutStopSec=600 PrivateTmp=true [Install] WantedBy...

2,077 views 14 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you