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Custom "multi-select" field for the 1000+ values list

Hello, community!

Please share your experience on the topic below.

We need to set up a custom multi-select field that will contain the list of the organization's customers (1000+).

The standard multi-select field (where's selecting multiple items is only possible with Shift-click and Ctrl-click) won't work at all as the average selection will be 5 to 10 values.

Are there any solutions for this use case?


I really appreciate any help you can provide!

1 answer

Hello @Maksim_Feshchanka 

Can you organize those 1000+ customers into groups? 

I was thinking to suggest a "select list (cascading)" custom field, but I don't believe those allow multiple selections at a given level, as per this open backlog issue:

If you can group the customers such that something like a cascading select list would work if it also allowed you to select multiple values, then you might be interested in this old post from 2012, suggesting creating two separate multiple selection lists, and have the options for selection in the second field dependent on the selections made in the first field.

This posts talks about grouping the entries into smaller segments using common prefixes, and then using a Labels type of field.

Hi @Trudy Claspill 

Thank you for the suggestions.

Here's some additional info:

We already have a "free form" text field for this purpose - and it's a mess.

Any kind of "free input" won't handle this, so the "managed multi-select list" is a key (I hope). 

While checking the links that you've attached, I've discovered a couple of potentially useful plugins (FYI):

I continue to work on a solution, but it sims as a step forward anyway)

Please share your thoughts and I'll keep you posted!

Hi @Maksim_Feshchanka 

I'm with the team at Elements, the vendor behind Elements Connect. Where are your organization's customers currently stored? Do you have a tool or database outside of Jira where you have this list?

Hello @Laura Campbell _Elements_ 

The original list (customers) will go from Salesforce (it's also constantly updating).

@Maksim_FeshchankaSalesforce is not yet available as a datasource for Elements Connect on cloud, but you can submit your needs through this survey our product manager is using to prioritize which datasources to develop next.

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