Custom Field not Visible [But Jira says it should be]

Rinaldo Persichini February 29, 2024

Hello community. The Jira-Gremlins have attacked again.


1. The Field is configured correctly (See Configuration):

In a new issue I searched for a Custom Field named: "Bestellanforderer", this was the Result:
Jira_Steals_My_Time_1.JPG

So: Configuration checks out!

 

2. But this won't matter anyways, because its not appearing in the selection of Fields for the Issue Creation anyways, where you can see that it doesn't even show up:

Jira_Steals_My_Time_2.JPG



3. In the Issue-Layout it is not in the "hidden" section (even though this souldn't matter for Issue-Creation):

Jira_Steals_My_Time_5.JPG

 


4. The Custom Field is visible in the Issue-Configure-Screen too (right below Assignee):

Jira_Steals_My_Time_4.JPG

 

5. The Field itself is configured correctly and I even switched from Global context to Project-Specific Context to check it out... to no avail:

The Field is defined correctly (as far as I can see):
Jira_Steals_My_Time_6.JPG

The Fields Context and Screens AND Project point to exactly the Project that won't show the field:

Jira_Steals_My_Time_9.JPG

 

Jira_Steals_My_Time_8.JPG

 

Jira_Steals_My_Time_7.JPG

 

So the question is:

If all Fields are configured correctly,
If all Schemes are configured and applied correctly and,
If the Issue Layout is configured correctly,

How comes that a Field that is available in literally every other configuration menu is missing in the Issues? I don't says this lightly but: Is it a Bug? Or am I just stupid?

Help!

 

 

Edit: More Pictures to avoid answers which won't help me.

 

 

 

1 answer

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Answer accepted
Marc Koppelaar
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February 29, 2024

Hi @Rinaldo Persichini 

Can you check the field configuration used on the project and see if the field is set to hidden on the configuration.

Rinaldo Persichini February 29, 2024

Hey Marc, thanks for your Help. As far as I can see: Not Hidden:

Jira_Steals_My_Time_10.JPG

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Marc Koppelaar
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March 1, 2024

Hi @Rinaldo Persichini 

I think I found it.

There is an open issue on this, the fields seems to be not be visible anymore in the new issue view.

See issue JRACLOUD-74348 

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Rinaldo Persichini March 3, 2024

That's it! Thank you Marc!
I added the standard "Reporter" back to the Issue, and now it shows up.
A workaround, but its okay for now!

Thanks again!

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