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Custom Field not Displaying on a User Story


I have recently added several new custom fields that I want to show in my User Story.  I have them all added and I can see them in several of my projects except for one.


When I navigate to the project and then open up a User Story the field is missing.  When I click the Configure at the bottom of the User Story it pops open the "Issue Layout" screen.  The new field shows up and I move it to the "Context Fields" section and click "Save Changes".  I go back and the new field does NOT show up.

In addition when I go to the Issues --> Configure Screens I see the field listed there as well.  It says I have it listed on the Screens as well.

What am I missing?

1 answer

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Answer accepted

Hi @Niecole Bruske 

You need to check few places:

  • Field Context (if sel;ected Project and Story issue type does not have any context - for example because there is no default field context or there is a contexct for this project but not for this issue type - the field will not be accessible)
  • Filed Configuration (on field configuration assign to this project and Story issue type you can hide custom field)
  • Screen (the field must be on the issue screen)
  • Issue Layout (The screen can be hidden in issue layout)
  • Scripts like ScriptRunenr Behaviour (but I think that behaviour are not available on Cloud?



Thank you Piotr!

Field Context was the problem.  I did not have the project selected.  Once I did that, it solved the problem.  Thank you!

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